Jordan Walters

Aspiring Fashion Merchandising Professional | Event Coordinator | Customer Service Specialist

East Orange, US.

About

Detail-oriented and results-driven professional with over 6 years of experience in customer service, leadership, and event coordination, currently pursuing a B.A. in Fashion Design & Merchandising. Proven ability to enhance customer experiences, manage teams, and execute creative projects, contributing to operational efficiency and positive stakeholder engagement. Eager to leverage a blend of creative vision and strong organizational skills in a dynamic fashion or event management environment.

Work

Shoprite Supermarket

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Cashier/Self Checkout

East Orange, NJ, US

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Summary

Managed self-checkout operations and customer transactions, ensuring efficient service and a positive shopping experience in a fast-paced retail environment.

Highlights

Assisted an average of 100+ guests daily with self-checkout inquiries, resolving issues and enhancing customer satisfaction.

Performed routine maintenance on self-checkout machinery, minimizing downtime and ensuring continuous service availability.

Processed cash and card payments accurately, handling transactions efficiently while maintaining positive customer interactions.

Operated effectively in a fast-paced environment, serving a high volume of customers quickly to minimize wait times and optimize throughput.

Montclair State University Recreation Center

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Facilities/Guest Relations

Montclair, NJ, US

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Summary

Provided comprehensive front desk support and facility management, ensuring smooth operations and positive guest experiences for university patrons.

Highlights

Delivered professional front desk support, welcoming guests and ensuring a positive initial experience at the recreation center.

Managed high-volume phone inquiries, providing clear and accurate information to guests and resolving issues efficiently.

Monitored visitor activity proactively to maintain safety protocols and facilitate smooth operational flow within the facility.

Supported daily closing procedures and maintained organized facility spaces, contributing to operational efficiency and readiness.

Volunteer

Head of Decorations

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Montclair State University (Friend's Day Event)

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Led event decoration planning and execution for Friend's Day, ensuring aesthetic quality and efficient operations.

Highlights

Designed and implemented creative event layouts, significantly enhancing the overall aesthetic and guest experience for Friend's Day.

Directed a small team of volunteers in the successful setup of event décor and themed displays, ensuring timely execution.

Maintained high visual and quality standards for all decorations, contributing to a professional and engaging event environment.

Coordinated and managed efficient setup and breakdown processes, completing tasks within tight event timelines.

Education

Montclair State University

Montclair, NJ, United States of America
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B.A. Fashion Design & Merchandising Grade: GPA: 3.4

Cicely Tyson Community School Performing And Fine Arts

East Orange, NJ, United States of America
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HS Diploma N/A Grade: Top 11 class ranking

Awards

MSU Presidential Scholar

Montclair State University

Awarded for exceptional academic performance and potential for leadership (2022-2024).

Prefect Attendance

Montclair State University

Acknowledged for consistent and exemplary attendance (2022-2024).

MSU Dean's List

Montclair State University

Recognized for outstanding academic achievement during the 2022-2023 academic year.

Languages

English

Certificates

Excel 2019 Associate Certification

N/A

The American Red Cross CPR/AED Course

The American Red Cross

Skills

Computer Literacy

Microsoft Office, Google Suite, Data Entry.

Appointment Scheduling

Calendar Management, Customer Coordination.

Creative Direction

Event Design, Visual Merchandising, Themed Displays.

Cash Handling

POS Systems, Transaction Processing, Cash Management.

Team Management

Team Leadership, Delegation, Coordination.

Multitasking

Prioritization, Time Management, Simultaneous Task Management.

Adaptability

Problem Solving, Flexible Work Environment, Quick Learning.

Communication

Verbal Communication, Written Communication, Interpersonal Skills.

Fashion Knowledge

Fashion Trends, Merchandising Principles, Textile Knowledge.

Team Collaboration

Cross-functional Collaboration, Teamwork, Group Project Management.